HealthsystemCIO.com March 15, 2021
Of the many lessons healthcare IT leaders have learned during the past year, one that seems to resonate most is the importance of delivering a quality consumer experience — and the role digital technology can play in the process.
“I think the pandemic forced us to wake up quite a bit toward consumerism in healthcare,” said Ryan Smith, CIO at Intermountain Healthcare, during a recent webinar. “We’ve been talking about that for the better part of the decade, but it feels like it’s really here now.”
The dramatic uptick in virtual visits during the pandemic has accelerated the need for organizations to leverage digital tools to offer the consumer-centric model other industries have offered for years. Unlocking it, however, has...