NEJM March 3, 2022
Wiljeana Jackson Glover, PhD, Zhi Li, PhD, and Dessislava Pachamanova, PhD

A framework to provide an understanding of administrative tasks and task completion networks by utilizing artificial intelligence is outlined in a five-step ISUMO process: Identify events, tasks, and workflows; Standardize system events; Uncover hidden network structure; Measure administrative burden; and Optimize network flows and redefine roles.


Health care providers and staff spend an ever-increasing amount of time on administrative tasks, with limited understanding of task patterns to inform resource allocation. Meaningful data on tasks completed in health care settings have historically been difficult to obtain. However, with the advance of some task management tools in electronic health record systems as well as broader adoption of software as a service–based task management systems,...

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Topics: AI (Artificial Intelligence), Provider, Technology
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