Behavioral Health Business June 17, 2022
Chris Larson

Chatbots will have no place at Thriveworks but digital tools will be a key part of the company’s future documentation and patient-reported outcome tracking.

Thriveworks’s new CEO Will Furness has two goals for his tenure — to make Thriveworks the place a mental health clinician wants to spend their whole career and focus the company on patient-reported outcomes. To accomplish both these objectives and to overcome major industry challenges, the company is pouring money into its technology tools to create seamless experiences in both virtual and in-person care for clinicians and patients alike.

“We are building our own technology — largely it’s to make the therapist every day better and to make the client experience better,” Furness told Behavioral Health...

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