Managed Health Care Connect April 16, 2021
By Icario Team

To stay competitive, health plans must make member satisfaction and CAHPS a priority. Here are 5 ways to improve member interaction that can enhance retention and health along the way.

Medicare Advantage (MA) members now have more choices than ever when it comes to the plans they select. But the member experience is often treated as an afterthought rather than seamlessly integrated into health plans’ DNA. Numerous studies have tried to figure out why members leave their health plans. It turns out that satisfaction with the level of engagement and communication members receive from their plan is a critical consideration. Members also want to feel their plan respects them as individuals.

Staying competitive in this fast-changing marketplace means taking stock...

Today's Sponsors

Teladoc Health

Today's Sponsors

Canton & Company

Today's Sponsor


Topics: Insurance, Patient / Consumer, Payer
Association Between Adherence, Social Predictors Among Medicare Advantage Enrollees
Uncompensated Care Pool Waivers Undermine Health Coverage for the Uninsured
With $27 Million In Funding, A Tiny Fintech Takes Aim At Cigna, Aetna And UnitedHealthcare
Enrollment stats for 3 payers' new telehealth-first health plans: 11 numbers to know
Payer Launches Value-Based Kidney Care Agreement for CKD, ESKD